We offer a wide selection of different shipping options to cater to all needs and preferences. The specified delivery time is an estimation provided by the shipping company. It’s important to emphasize that delivery times are estimates and may vary depending on several different reasons. We cannot be held responsible for delays in delivery times.
We ship worldwide and the delivery time will vary depending on where you are located. Our warehouse is based in Stockholm, Sweden.
Delivery times
DHL Parcel
The delivery time for DHL Parcel is normally 2-5 business days.
Please note that the time it takes for the customs in your country to process and clear a package can vary and may in some cases extend the delivery time. For faster processing, please stay up to date with any notifications regarding the customs status of your parcel. Your order can be traced throughout its journey to you via the tracking number you will receive once your order has been shipped out.
Customs, duties, taxes
Kindly note that your shipment may be subject to taxes and customs fees upon import. As the importer, you are responsible for paying the import fees and duties. Any applicable customs fees will be requested by the courier via email. For detailed information about any applicable duties and taxes for import, please contact your local customs agency. You as a business customer are responsible for ensuring that you are allowed to import nicotine pouches to your country and have the necessary permits for doing so, if required. If a shipment is denied entry to your country, we are unable to offer returns. In most cases, the parcel will be destroyed on-site by the customs office.
As the buyer, you must ensure that the purchased item can be legally imported into the destination country. When placing an order at Swenico, the receiver becomes the official importer and must adhere to all relevant laws and regulations in the receiving country.
We understand that situations may arise where you are unable to receive your order due to local duties or customs regulations. Unfortunately, in these cases, we are unable to offer refunds or reshipments, as these circumstances are beyond our control. If you have any concerns or questions about your order, please don’t hesitate to reach out to us, and we will do our best to assist you.
Any expenses related to customs clearance must be covered by the receiver, as we have no influence over these costs and cannot foresee what they might be. Customs procedures differ significantly between countries, and it is recommended that you consult your local customs office for more information. Kindly also note that customs clearance processes may result in delays that extend beyond our initial delivery estimates.
