Swenico exclusively sells wholesale to registered companies. As such, no right of return apply.
If an item is faulty or damaged, we may allow a return. Please contact us at support@swenico.com describing your issue together with detailed photos that allow us to analyze the nature of the issue. If our analysis concludes that we can accept a refund, we will provide further information related to the complete or partial return of your order.
Once we receive the returned product and confirm that it is in its original packaging and condition, we will process your refund within 5 business days. The refund will be issued to the same payment method used for the original purchase unless agreed otherwise.
If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact us at support@swenico.com. We are happy to help!
Faulty or damaged items
At Swenico.com, we take pride in the quality of our products, and we want you to be completely satisfied with your purchase. If you receive a faulty or damaged item, we apologize for the inconvenience and encourage you to make a complaint so that we can rectify the issue as quickly as possible.
To make a complaint about a faulty or damaged item, please email us at support@swenico.com with your order number and a description of the issue. If possible, please include photos of the product to help us better understand the problem.
Our customer service team will review your complaint and get back to you within 2 business days with instructions on how to proceed. If the product is faulty, we ask you to kindly provide a photo showing the issue where applicable as it helps us evaluate the issue and prevent it from happening in the future.
Unclaimed packages
If you don’t collect your package or if you for any reason are not able to receive the package, it will either be returned to us or destroyed. It is crucial that you closely follow the tracking number for your shipment to stay up to date with the status of your shipment. In some cases, customs may contact you via email to get more information to complete the customs processing. Please keep an eye on your inbox and provide the requested information as soon as possible to avoid delays.
Please note that you as a corporate importer are responsible for making sure you are allowed to import nicotine pouches into your country and have all required permits, if necessary. Since this is your responsibility, we are unable to offer a refund if a shipment is denied entry. In many cases, the shipment will be destroyed on-site.
We appreciate your business and take all complaints seriously. If you have any questions or concerns, please don’t hesitate to contact us at support@swenico.com. We are committed to providing you with a satisfactory shopping experience and will do everything we can to resolve any issues you may encounter.
